GUARANTEE
RETURN POLICY Joieshop.com guarantees your satisfaction.If,for any reason ,you are not satisfied with your purchase ,you may return it within 30 days of the shipment date , provided the product is still in it's original packaging. We will refund the full purchase price ,excluding the shipping and handling costs.
In order to return an item you must e-mail service@joieshop.comwith your name ,address, order number and reason for return. We will then issue you a Return Authorization Number( RA#). We will not accept returns unless an RA has been issued.We will only issue a refund once the goods have been received.We will not accept returns on used items and without original packaging.
DAMAGED PRODUCTS Should an item be broken or damaged upon receipt ,please contact us at 1-888-603-3023 or e-mail us at service @joieshop.com.Do not dispose of the broken or damaged item and retain all packaging, failure to do so may void your claim to replacement of goods.
ORDER CANCELLATION If you change your mind about an order and would like to cancel or change an order, please e-mail us at service @joieshop.com and make sure to include your order number. We will do our best to fulfill your request so long as the order has not yet shipped.If it has shipped ,and you would like to return your order or part of your order, then you must follow our return policy procedures as stated above.
BACKORDERED ITEMS If an item you have requested is not in stock we will not process your order and advise you on this. If you have mutiple items on your order,only the available items will be shipped to you and the backordered items will be cancelled.
SHIPPING POLICY
CANADA
SHIPPING All orders are shipped via Canpar ground. Please allow 2 business days for order processing. Canpar ground service will take between 2-5 business days. Please note that shipping timeframes are calculated from the day the package leaves the warehouse, not from the day the order was placed. If you would like to choose an expedited shipping option, please e-mail info@joieshop.comfor a quote on shipping costs.
Please note that joieshop.com pays all customs duties for orders shipped to the USA or Canada.
SHIPPING RATES Purchases over $75, before applicable sales taxes, are shipped free of charge within Canada using Canpar ground. For orders less than $75 before applicable sales taxes, there will be a flat rate shipping and handling charge as follows: For orders between $ 0.01 and $20.00 - $10.00 shipping charges apply For orders between $20.01 and $40.00 - $12.00 shipping charges apply For orders between $40.01 and $74.99 - $15.00 shipping charges apply
Canpar does not deliver to Post Office Boxes. If the customer is not there to receive a package, Canpar will make 3 attempts or if the area is safe they will leave the package at the door. After 3 delivery attempts the package will be returned to us and the customer will be refunded the cost of the item, minus the cost of shipping back to us. The same conditions apply if a customer refuses a package.
In keeping with our continuous efforts to lower prices, we are testing this free shipping option to learn what works for our customers. We reserve the right to end or change this free shipping offer at any time.
APPLICABLE SALES TAXES All shipments within Quebec will be charged both the GST at 5% and the QST at 7.5%. Shipments to Nova Scotia, New Brunswick and Newfoundland will be charged HST at 13% all other shipments within Canada will be charged the GST at 5%.
USA
SHIPPING All orders are shipped via UPS ground. Please allow 2 business days for order processing. UPS ground service will take between 2-7 business days. Please note that shipping timeframes are calculated from the day the package leaves the warehouse, not from the day the order was placed. If you would like to choose an expedited shipping option, please e-mail info@joieshop.comfor a quote on shipping costs.
Please note that joieshop.com pays all customs duties for orders shipped to the USA or Canada.
SHIPPING RATES Purchases over $75, before applicable sales taxes, are shipped free of charge within the continental United States using UPS ground. For orders less than $75 before applicable sales taxes, there will be a flat rate shipping and handling charge as follows: For orders between $ 0.01 and $20.00 -$10.00 shipping charges apply For orders between $20.01 and $40.00 -$12.00 shipping charges apply For orders between $40.01 and $74.99 -$15.00 shipping charges apply
UPS does not deliver to Post Office Boxes. If the customer is not there to receive a package, UPS will make 3 attempts or if the area is safe they will leave the package at the door. After 3 delivery attempts the package will be returned to us and the customer will be refunded the cost of the item, minus the cost of shipping back to us. The same conditions apply if a customer refuses a package.
In keeping with our continuous efforts to lower prices, we are testing this free shipping option to learn what works for our customers. We reserve the right to end or change this free shipping offer at any time.
FOR ALASKA, HAWAII, AND PUERTO RICO A surcharge will apply for shipments to these areas. The time frame will depend on which zone the goods are shipped to. Joieshop.com cannot offer free shipping or flat rate shipping to these areas. Please contact us for a freight quote to theses areas.
INTERNATIONAL ORDERS For orders outside the USA or Canada, please contact our customer service for shipping option and rates. You can e-mail us at info@joieshop.com.
TRACKING YOUR ORDER When your order is shipped you will receive an e-mail with your tracking number. If you need more help tracking your order, please contact us at shipping@joieshop.comor call us toll free at 1-888-603-3023.
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